Shipping policy

Nationwide Delivery

Armoire Décor proudly offers delivery across South Africa, ensuring your furniture reaches you wherever you are.

We do not deliver any products outside of South Africa. If you are outside of South Africa, your order will be cancelled. ** THIS INCLUDES NAMIBIA ** Please do not try to register if you are not within the South African border.

If you want to return a product, you will have to send it into our Head Office in Wynberg Sandton in order to get a refund.  A 7 Day Money Back Guarantee is afforded on all products.

All orders placed which are over R1000 arrive free of delivery charge. This is ONLY for orders placed on the internet and does not relate to orders placed via phone or with partnering stores. Delivery charges for furniture is based on each individual sale depending on the area.

  • Delivery Areas: We deliver to all major cities and towns within South Africa. For remote or outlying areas, delivery times may vary.

  • Delivery Partners: Deliveries are conducted via trusted courier services specializing in furniture transportation, ensuring safe and timely delivery.

Delivery Timeframes

  • Standard Delivery: Orders are typically delivered within 7–10 working days, depending on your location and product availability.

  • Custom or Pre-Order Items: These may have longer lead times. Specific delivery estimates will be provided at the time of purchase.

  • Order Processing: Orders are processed once full payment is received and confirmed.

Delivery Fees

  • Free Delivery Promotion: Enjoy free delivery on orders over R600. This promotion is automatically applied at checkout. 

Delivery Process

  • Scheduling: Once your order is ready, our delivery team will contact you to schedule a convenient delivery time.

  • Delivery Scope: Deliveries are made to the ground floor of your specified address. If you require delivery beyond the ground floor, please inform us in advance to make necessary arrangements.

  • Assembly: Most furniture items require minimal assembly. Assembly instructions are provided. If you need assistance, please contact us to inquire about assembly services in your area.

Receiving Your Order

  • Inspection: Upon delivery, please inspect your items for any visible damage. If any issues are found, note them on the delivery slip and contact us immediately.

  • Acceptance: By signing the delivery slip, you acknowledge that the items were received in good condition.

Repairs in respect of products damaged by unreasonable use or by use for which the product is NOT intended and defects resulting from alteration, accident, misuse, abuse or neglect CAN NOT be collected (should you (customer) insist, then you (customer) will be liable for ALL costs).

1. Warranty Against Defects 

Homemark (Pty) Ltd warrants the product to be free of any defect in materials and workmanship for a period of 12 months from the date of purchase (“Warranty”). However, the warranty DOES NOT apply with respect of products damaged by unreasonable use or by use for which the product is NOT intended. The warranty will NOT cover defects resulting from alteration, accident, misuse, abuse or neglect.

14 Days Money Back NO Repairs is applicable on the brand UNLESS a manufacturing default (see “warranty against defects”).

Order Status Descriptions

  • Received: This is the default status for new orders. This means that the order is still waiting to be worked on.
  • Processing: The order has been entered into the Homemark Mail Ordering System and a new ref. number has been generated. If this is the status, you can call Customer Care to track the order. This does not mean the order has been given to our Courier company, merely that it is in our Mail Ordering System awaiting to leave dispatch.
  • Shipped: Once it has been given to the courier company, you will be provided with a tracking number in order to track your package with the courier.
  • Cancelled: Normally used if the customer has requested the order to be cancelled, or no payment was received via Internet Transfer/Cheque order.
  • Fraud: If the order is deemed to be part of a Fraudulent action, the order will be updated to "Fraud" and the transaction will be reversed.
  • Awaiting Stock: Some of the time, an item will be out of stock, it will be put onto Back-Order until the new stock items arrive.
  • Waiting for Payment Confirmation: This is the default status for all orders that are made with the Internet Transfer. Once confirmation is received, this will be updated to "Processed"

Contact Us

If you have any questions or need further assistance regarding your delivery, please contact our customer service team:

Shipping information:

It is your responsibility to make sure that all the information provided for shipping is correct. If you have made a mistake and are battling to update your personal details on the website or would like to change a shipping address, please email info@armoiredecor.co.za within 12 hours so we may correct this on your behalf.

Please note that our courier company deliveries are from Monday to Friday (only), no weekend deliveries are available.
The customer will be liable for the shipping fee to reship the parcel where applicable.

Please allow between 7-10 working days for delivery. A 14-day Guarantee is applied to all products. A physical address is needed to send the products as we use a courier service. If you provide a P.O. Box, you will be asked to change it, depending on the size of the order.

Please be aware that orders placed after 2 pm on working days will only be processed on the following day. It's important to note that the day of your order does not include transit time. Once you have received your tracking number, you may begin tracking your parcel.

Thank you for your understanding.

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